Understand the role of the Contact/EEO Officer and learn the skills and capabilities required to undertake the role effectively

PROGRAM OVERVIEW

This course provides your organisation’s contact officers with the tools and knowledge needed to be effective in their role. They will gain an understanding of their role as a contact officer and how to handle their responsibilities in relation to incidents and complaints in an objective way.

Contact officers have an important role in any organisation in assisting employees with issues relating to discrimination, harassment and bullying.

Materials are tailored to include content specific to your organisation and industry to ensure the most relevant information is provided to participants.

LEARNING OUTCOMES

On completion of this course participants will:

• Clearly understand their role
• Be familiar with what is considered appropriate workplace behaviour, including unlawful behaviour
• Understand organisational processes and policies, liabilities and potential exposures (both individual and organisational)
• Develop skills and strategies to have positive and constructive initial discussions, deal with difficult situations and know when and who to refer to for support or resolution

WHY AREEA

AMMA consultants hold unrivalled knowledge, experience and expertise in Employment & Industrial Relations in the Australian Resources and Energy sector. Our consultants have an extensive knowledge of the legislative framework and case law relating to EEO in Australia and this is used as a foundation for this course.

Materials are highly practical and engaging in nature and we regularly refer participants to examples relevant to your operations. Depending on the duration of the course, practical case studies and role plays will be referred to throughout the course.

TRAINING LOCATIONS

AREEA holds this course in person across Australia and can arrange customised training in all areas, including regular tours of regional Australia.

DURATION

Full Day (in person)

SUITABLE FOR

Contact officers – newly in the role or refresher for existing contact officers

PRICING

Training Courses:
AREEA Member: $500 (inc gst)
Non Member: $700 (inc gst)

Customised Training:
Pricing is subject to requirements such as company specific materials and travel.

Note:
Training dates are subject to enrolments and change.

Appropriate
Workplace
Behaviours
.

Bargaining
Basics
.
.

Contact
Officer
.
.

Managing
Workplace
Investigations
.

Performance
Management,
Discipline and
Termination

Resources and
Energy Mental
Health Training
.

Right of
Entry
.
.

Rosters:
Creating and
Calculating for
Compliance

Supervisor
Skills
.
.

Understanding
New Workplace
Delegates’ Rights

Workplace
Relations 101
.
.